End-to-End UW Workbench for a Top-20 P&C Specialty Carrier
The Challenge
A top-20 P&C carrier was looking to reimagine its home-grown Excel-based Rate, Quote, Bind system to lower cost and complexity while increasing speed to market.
Accelerating technology complexity: Driven by locally optimized technology decisions that eroded architectural cohesion and cognitive clarity.
Increased cost and risk from excess variability: High operational divergence across regional teams introduced decision paralysis, latent procedural risk, and ballooning support costs.
Creation of low-value inconsistencies: Manual administrative friction and redundant data re-entry created cognitive fatigue and operational overhead across underwriting teams.
Difficulty scaling common patterns and best practices: Inability to standardize institutional knowledge across diffused, autonomous regional underwriting groups.
The AidenAI Solution
Seeking to create a richer underwriting (UW) experience and an end-to-end digital solution for 8 specialty products, we digitized intake to bind operations. To digitize intake-to-bind operations, the carrier used Unqork to develop an:
Submission: Automatic data sync between systems and submissions to reduce duplicate data entry, lower cognitive load, and increase data consistency across systems.
Ratings: Supports current and prior rate versions during the “supported” period with user option to select version to use for quoting purposes, reinforcing underwriter autonomy.
Quote/Bind: Supports multiple versions to support multiple rating scenarios. Automatic creation of subjectivities and inspection report request tasks to streamline critical decision flows.
Task Management: Improved availability and accuracy of reporting for task completion and turnaround time. Automated creation and closing of tasks based on actions to eliminate administrative drag.
Renewals: Mid-term endorsements included in the renewal account set-up with flags to alert underwriters during the renewal account review. A separate renewal dashboard with a list of upcoming renewals up to 120 days in advance to drive proactive account stewardship.
Referrals: Automatic creation of referral tasks; ability to send account summary for manager/peer review. Customizable referral rules for each profit center. Referral Dashboard providing an organized view for managers to foster trust and transparent governance.
Dashboard: Dashboard to view all tasks, due dates, assignees. Graphical view of work queues for better work management and visual cognitive clarity.
Security: Single sign-on. Customized views and role-based access managed via AD Groups. Defined provisioning and deprovisioning process. Periodic and disciplined penetration and static code testing to continually identify and mitigate risks and threats.
Measurable Outcome
14+
Weeks – Speed to Market
80%+
Reduction in delivery timelines
83%+
Increase in quote-to-bind ratio efficiency
The Transformation at a Glance
- Industry
- P&C Insurance
- Business Area
- Rate, Quote & Bind
- Products
- 8 specialty products
- Starting Point
- Home-grown Excel-based system
- Platform
- Unqork
- Scope
- Intake-to-bind operations
- Speed to Market
- 14+ weeks
- Delivery Timeline Reduction
- 80%+
- Quote-to-Bind Ratio Efficiency
- 83%+
Frequently Asked Questions
What was the challenge faced by the P&C carrier?
The top-20 P&C carrier was looking to reimagine its home-grown Excel-based Rate, Quote, Bind system to lower cost and complexity while increasing speed to market.
What did the carrier use Unqork for?
The carrier used Unqork to develop an end-to-end digital solution for 8 specialty products and digitize intake-to-bind operations.
What capabilities were included in the solution?
The solution included submission, ratings, quote/bind, task management, renewals, referrals, dashboards, and security capabilities.
How did the solution address submission workflows?
Automatic data sync between systems and submissions reduced duplicate data entry, lowered cognitive load, and increased data consistency across systems.
How did the solution support renewals?
Mid-term endorsements were included in the renewal account set-up, with flags to alert underwriters during renewal account review. A separate renewal dashboard provided a list of upcoming renewals up to 120 days in advance.
What were the measurable outcomes?
The transformation delivered 14+ weeks of speed to market, an 80%+ reduction in delivery timelines, and an 83%+ increase in quote-to-bind ratio efficiency.
More case studies
View All